Personal Information Provided by You: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our healthcare services, participate in intake evaluations, contact our office, or submit employment inquiries.

The personal information we collect depends on the context of your interactions with us and may include:

• Full legal names, parent/guardian names, and emergency contact details.
• Phone numbers, email addresses, and physical residential mailing addresses.
• Medicaid identification numbers and Local Authority (LIDDA) referral information.
• Health history, developmental assessments, and care plan preferences necessary to coordinate HCS and TxHmL waiver programs.
• Employment application data, including resumes, licenses, and background clearance verification.

Sensitive & Protected Health Information (PHI): When necessary to evaluate eligibility and deliver personalized Medicaid waiver services, we process sensitive information (including health diagnoses, medical evaluations, and physician orders) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas state privacy regulations.

Information Automatically Collected: When you navigate our website, our servers automatically log standard web traffic details, including your IP address, browser type, operating system, pages visited, and date/time stamps. This data is utilized solely for technical website optimization, server security, and diagnostics.

We process your personal information for several critical purposes:

• To deliver and facilitate healthcare services: Developing person-directed plans (PDP), providing Day Habilitation, assigning residential staff, and scheduling specialized clinical therapies.
• To respond to inquiries and provide support: Answering intake questions, verifying waiver eligibility, and resolving family inquiries promptly.
• To coordinate with Texas state agencies: Ensuring program compliance with the Texas Health and Human Services Commission (HHSC) and local LIDDAs.
• To safeguard individuals in our care: Implementing emergency protocols, health monitoring, medication administration verification, and incident management.
• To send administrative information: Providing updates regarding program schedules, policy revisions, billing authorizations, or facility notices.

We may share your personal information in the following limited situations:

• Authorized Service Coordinators & LIDDAs: Collaborating with your assigned service coordinator to review annual implementation plans, waiver renewals, and service allocations.
• Licensed Healthcare Professionals: Sharing clinical evaluations with contracted Registered Nurses (RNs), physical/occupational/speech therapists, and attending physicians delivering care under your plan.
• State Oversight & Regulatory Authorities: Fulfilling mandatory reporting, licensing audits, and compliance reviews conducted by Texas Health and Human Services (HHSC).
• Legal Obligations & Protection of Safety: Disclosing information when legally required by subpoena, court order, or to protect the vital safety and wellbeing of an individual under our care.
• Business Transfers: In the event of a merger, reorganization, or transfer of company assets, client records will be handled in full accordance with HIPAA confidentiality transfer standards.

Our website may use standard session cookies to facilitate smooth navigation, preserve user preferences, and gather aggregate diagnostic data regarding website traffic. You can adjust your browser settings to refuse or delete cookies; however, some site features may experience reduced functionality.

We do not utilize social media login authentication for client intake or care management, ensuring that your healthcare and personal information remains isolated from third-party advertising ecosystems.

We retain personal and healthcare records in accordance with federal HIPAA requirements and Texas Department of State Health Services (DSHS) regulations. Medical and waiver participant records are securely retained for a minimum of 7 years following the conclusion of services (or longer for individuals enrolled as minors, as mandated by Texas law). When retention periods expire, records are permanently shredded or cryptographically deleted.

ABACO HEALTH CARE employs rigorous security protocols to protect personal data against unauthorized access, alteration, disclosure, or destruction:

• Administrative Controls: Strict role-based staff access limitations, comprehensive employee confidentiality agreements, and ongoing HIPAA privacy training.
• Physical Security: Secure, locked document storage, monitored facility access, and strict visitor control policies.
• Technical Safeguards: Encrypted communications (HTTPS / TLS 1.3), firewall defense systems, secure email protocols, and audited electronic record environments.

While our waiver services support individuals across diverse age groups, all intake evaluations, inquiries, and authorizations for minors (under age 18) must be provided directly by an authorized parent, managing conservator, or legally appointed guardian.

Subject to applicable state and federal laws, you hold several key rights:

• Right of Access & Inspection: You may request a review or copy of your personal intake and care records.
• Right to Amendment: You may request corrections to records if you believe information is inaccurate or incomplete.
• Accounting of Disclosures: You may request a record of non-routine disclosures made of your protected health information.
• Opting Out of Communications: You can unsubscribe from non-essential promotional emails at any time by following the unsubscribe link or contacting us directly.

Most web browsers include a Do-Not-Track (“DNT”) setting. Because no universal standard for recognizing DNT signals has been established, our systems currently do not respond to automated DNT browser signals, but we do not engage in third-party behavioral cross-site tracking.

Texas Data Privacy and Security Act (TDPSA): As a Texas-based organization, we uphold the rights of Texas residents to access, correct, delete, and obtain copies of personal data provided to us, subject to exemptions for protected health information governed by HIPAA.

California Privacy Rights: Under California Civil Code Section 1798.83 (“Shine the Light”), California residents may request information once per calendar year regarding any personal data shared with third parties for direct marketing purposes. ABACO HEALTH CARE does not share personal information with third parties for direct marketing.

We may update this privacy notice from time to time. The revised version will be indicated by an updated “Revised” or “Last updated” date at the top of this page. We encourage you to review this privacy notice frequently to stay informed about how we safeguard your information.

If you have questions, comments, or wish to exercise your privacy rights under this policy, please reach out to our designated Privacy Officer:

Based on the applicable laws of your state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a written request to shola@lightgray-badger-252193.hostingersite.com or call our administration office directly at (346) 467-5008. We will respond to your request within thirty (30) days in compliance with applicable law.